Talk to the racecourse first
Email cheltenham.accessibility@thejockeyclub.co.uk, or call 01242 472593 (Monday to Friday, 8am to 5pm). Tell them the meeting, your ticket, how you are arriving, any equipment you use and the facilities you need.
Your visit, step by step
Before you buy
Accessible tickets can be bought online or by phone. A free personal-assistant ticket needs a valid admission ticket, proof of eligibility and an application in advance. A Blue Badge alone is not accepted as proof.
Parking and drop-off
The main accessible parking is Blue 2, near the North Entrance. Show your Blue Badge and arrive early; when it fills, other parking is used. On November Saturday and at the Festival you also need a paid, pre-booked parking label. Taxi and coach drop-offs can be a long way from the entrances.
Getting to the entrance
A free buggy service runs on set routes outside the enclosures, from an hour before the gates open until an hour after the last race. The wheelchair-accessible North buggy links accessible parking, the North Entrance and the Hall of Fame. It can’t go inside the enclosures or to the coach parks or Green car park. Agree your end-of-day pickup point with the driver.
Where to watch
There are accessible viewing areas in all three enclosures, first come first served, for the disabled visitor and one assistant. They include Princess Royal Stand level 1 and Club Lawn (Club); the finishing straight, Home Straight Bar terrace, Parade Ring and Centaur balcony (Tattersalls); and Best Mate Grandstand level 1.
Toilets and equipment
Accessible toilets are spread across the main stands, and many need a RADAR key. If you don’t have one, ask at any bar, reception or Red Coat supervisor box. Manual and electric wheelchairs can be hired from Event Mobility, booked in advance.
Leaving
At peak times buggies may not be able to cross Centaur Bridge, Main Drive or the area behind Best Mate. Allow extra time, and ask staff before the last race if your planned route won’t work.
Assistance dogs
Assistance dogs are welcome at no extra charge with valid identification from Assistance Dogs (UK) or an equivalent international organisation. There’s a dog toileting area on site, and water bowls are available.
Sensory room
Cheltenham was the first racecourse to open a permanent sensory room, created with the Autism in Racing project, with calming lights, colours and soft-play resources. Ask the access team how to use it on your raceday.
Wheelchairs, scooters and hearing support
Manual wheelchairs and electric scooters are provided through the Event Mobility charitable trust, so book ahead for the Festival. The official accessibility guide also covers hearing loops; ask the access team which areas they serve.
Changing Places
We couldn’t confirm a Changing Places toilet (with a hoist and adult changing bench) on the racecourse. If you need one, email cheltenham.accessibility@thejockeyclub.co.uk before booking.
Cheltenham Racecourse Accessibility Guide 2026 · Racing Post: Cheltenham opens first permanent racecourse sensory room · Official access guide · Festival accessibility and map · AccessAble detailed guide
Checked 4 October 2026. This independent guide summarises the racecourse’s published information; The Jockey Club runs the facilities and can change them.